Service

Morocco’s government and public administration have made significant strides in recent years to modernize and digitize their services, making them more accessible and efficient for citizens, businesses, and foreign residents. These services cover a vast range of sectors, from personal documents to business permits and social services.

Here is an overview of the types of services available in Morocco

Key Government Portals and E-Services

Morocco’s digital transformation is centered around several key online platforms that centralize and simplify administrative procedures.

• Maroc.ma: The official national portal of Morocco, which acts as a gateway to various government ministries and their e-services. It provides information on a wide range of topics, including the government’s structure, national news, culture, and public services.
• Alhoukouma.gov.ma: This portal is specifically dedicated to government communication and interaction with citizens. It provides updates on government programs, activities, and a space for citizens to share their views.
• Watiqa.ma: A platform for citizens to request and receive official documents such as birth certificates, birth extracts, and death certificates online. This service is a major step towards reducing bureaucracy and travel to administrative offices.
• Rokhas.ma: This is a crucial platform for urban planning and economic activities. It allows for the electronic submission and tracking of applications for construction permits and other economic authorizations, simplifying the process for businesses and individuals.
• Chikaya.ma: A national platform for managing and tracking citizen complaints and suggestions related to various public services and territorial collectivities. It aims to improve transparency and accountability.
• CRI-Invest: A platform designed to assist and support investors by providing information and online procedures related to business creation and investment projects.

Services for Citizens and Residents

Moroccan citizens and residents can access a wide array of services, many of which are now available online. These include:

• Personal Documents:
  • Applying for or renewing a biometric passport.
  • Requesting civil status documents (birth, marriage, death certificates) through Watiqa.ma.
  • Obtaining a criminal record certificate (casier judiciaire) via a dedicated online service.
  • Submitting a citizenship certificate application.
• Social and Family Services:
  • Applying for scholarships through a national portal.
  • Managing social security contributions and benefits through the Caisse Nationale de Sécurité Sociale (CNSS) and other related platforms.
  • Applying for direct state aid for housing through a dedicated program portal.
• Justice and Legal Services:
  • Accessing the electronic criminal record service.
  • Paying traffic violation fines online.
• Education and Health:
  • Accessing services related to national education, vocational training, and higher education.
  • Using the Massar tracking system for students and parents to monitor academic progress.
  • Consulting the directory of healthcare professionals.

Services for Businesses and Investors

The Moroccan government is actively working to create a more business-friendly environment through digital services.

• Business Creation and Investment:
  • Utilizing the CRI-Invest platform to get support for investment projects.
  • Using the online services of the Moroccan Office of Industrial and Commercial Property (OMPIC) for trademarks and patents.
• Public Procurement and Trade:
  • Accessing the Moroccan Public Procurement Portal (marchespublics.gov.ma) for information on government tenders.
  • Utilizing the SMART platform from the Exchange Office for foreign trade and customs procedures.
• Permits and Authorizations:
  • Submitting and tracking urban planning and economic authorization requests via Rokhas.ma.
  • Applying for environmental authorizations on the dedicated environmental e-services platform.

Services for Moroccans Abroad and Foreigners

The government also provides specific services tailored to Moroccans living abroad and foreigners.

• Moroccans Residing Abroad:
  • Applying for a consular registration certificate.
  • Accessing information on the directory of Moroccan consular services around the world.
• Foreigners and Tourists:
  • Applying for a Morocco e-Visa through the Ministry of Foreign Affairs portal.
  • Accessing practical information for a tourist stay in Morocco through the Ministry of Tourism portal.
  • Using the National Airports Office (ONDA) website for a traveler’s guide, flight schedules, and baggage information.

This ongoing digitalization effort is part of a broader strategy to improve governance, increase transparency, and enhance the quality of public services in Morocco. The goal is to make administrative processes more efficient, reduce wait times, and ultimately improve the citizen experience.